Finally, the Drive Erase control needs less of a description. Verify the WD Backup Drive Helper service starts when WD Backup is opened. ¡¡¡ RESULTA IMPOSIBLE INSTALAR WD BACKUP !!! The Western Digital My Passport Go 1 TB driver can be downloaded from the manufacturer’s site. Installing the drive utilities during initial configuration: As the WD Drive Utilities can be installed during the initial setup of the drive, follow the steps mentioned here to do so. Install required packages: WD SmartWare (Support for WD SmartWare has ended. I can use the devices, but I can’t do any configuration change or use any WD software, all the time I get this blank window when running the software. Has anyone found a solution yet? 1. Turn on your Mac computer. I'd also see if all the latest OS and driver updates are installed on the system. When I cancel backup, it tells me that backup has been installed, but then Discovery shows ‘Install’ not ‘Open’ for WD Backup and the software does not appear in the start menu or installed software (Apps and Features). Hope it helps. I was able to handle this easily. I’m using Windows 10 and trying to install my new WD portable Passport. All other WD products install and work fine, just WD Backup doesn’t. Ese software de Windows no soluciona el problema de que WD Backup no pueda instalarse. If it is, right-click WD hard drive, choose “Properties” and click Update Driver under Driver tab or click on “Uninstall”. Then tried to install WD Backup again – it still doesn’t install. My problem seems worst. Thanks, I am also running on Windows 10. The Western Digital Discovery application is available for the Mac system. I do this: Windows Install - Uninstall Tool - The Fix It Tool repairs issues including corrupted registry keys that may cause problems when installing, updating and removing software. 3. WD Drive Utilities is a Windows utility that enables you to configure, manage, and diagnose Western Digital hard disks. Have you solved the problem please and if so what did you do? It seems to work for me now. Now, under the Software for Mac tab, select WD drive utilities for Mac. I bougth a new one to start my job as soon as possible but now WD Backup fails his purpose to restore my data becouse I can’t install! WD Drive Utilities only supports Windows 10/8.1/8/7. WD Support: No, esa respuesta no soluciona nada. You can try below mentioned link-. Fix WD external hard drive not working/responding issue. Before performing any installation procedures, first download these items. 2. By default WD My Passport Drive supports only Windows and OS X. WD SES. Windows 10 Pro; Version 1607; OS Build 14393.693. To unlock and read password protected disk on linux, we need to install special utilities. Connect the power adapter to your WD My Book drive and turn it on. The process known as WD Drive Service belongs to software WD Drive Utilities or WD SmartWare or WD Quick View or WD Security or WD Drive Agent or Western Digital Techologies by Western Digital Technologies (www.wdc.com) or Western Digital (www.wdc.com). The VCD can be … Install WD Discovery for Windows. If your WD My Passport for Mac drive for Mac is not mounting but grayed out in Disk Utility, you can right-click and select the "Mount" button to force mount the hard drive. With this program, you can check the SMART health status; perform quick/comprehensive drive diagnostic tests; change sleep timer settings of … ConfigureComPlusInstall: Error 0x8004e00f: Failed to get partitions collection My Passport installed all three files Backup, Security and Utilities perfectly on new computer. Western Digital Dashboard. I have the same issue. Physical damage of WD drives. The VCD is necessary if you wish to install WD SmartWare or if you want to use the encryption and password protection features on the drive. Do you have Morton cloud backup running? Western Digital Dashboard. Double-click the WD Apps Setup file that appears in the listing for the drive in your computer’s file management utility to display the … I can’t run or install the WD softwares anymore. Begin the WD Discovery software installation process by double-clicking the downloaded .exe file. But it still won’t install WD Backup. Mount the drive in a 3.5" device bay. I searched for a solution but after 5 hours I gave up. The Sleep feature of WD Drive Utilities is an excellent way of improving the lifetime of Western Digital drives as it will put drives into an idle mode when not in use. Wait patiently till the WD Drive Utilities software is installed. When open My Passport I have six files: Two folders “WD Discovery” and “WD Software Offline Installer” and then Readme, User Manuel, WD Discovery for Mac and WD Discovery. WD Drive Utilities for Windows. Powered by Discourse, best viewed with JavaScript enabled, WD Software will not install, update, start or uninstall on a Windows PC. Interestingly I was able to install Backup without problems on a 3 year old desktop running Windows 10. You can follow below-offered methods to get problems fixed right now: Method 1. But the old computer will only install Security and Utilities. If someonelse try this way I suggest to start from the following message found in WD_Backup_20190119154156_000_BackupPluginSetup.log file: MSI (s) (3C:90) [15:42:01:769]: Invoking remote custom action. This update is only for products that originally shipped with WD SmartWare and will not function on previous generations of products. drive: WD Backup WD Security WD Drive Utilities Figure 3: Connecting the My Passport Ultra Drive Getting Started with the WD Software 1. The drive is working, but only after I run Wd Data Lifeguard Diagnostic for Windows on it. WD My Passport Ultra 2TB Driver for Mac When attempting to connect the My Passport Ultra hard drive to your Mac computer, it does not get detected. Bad power cable or data cable connection. You can also download and run the WD Discovery.exe file to install WD Drive Utilities. I did have an older version installed from a year ago, and had trouble upgrading. What version of Windows 10 are you using? Samsung HUTIL is a free hard drive diagnostic utility for Samsung hard drives. However, if this external hard drive is corrupted, the "Mount" button will not be available and you need to try the next solution. Unsupported hard drives. Accessing the digital media stored on your WD external hard drives directly from your Windows 8 Start screen is now easier than ever. Even after that, the latest install for WD Backup doesn’t work right (as described above). Update the drive firmware; Update the software. Action start 15:42:01: ConfigureComPlusInstall. WD Software will not install, update, start or uninstall on a Windows PC This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. WD Drive Utilities: allows you to keep your drive performing at its best, and includes sleep, health, RAID settings, and drive erase features WD Security: implements password protection and … WD Drive Utilities 1.4.3.13 Here's other similar drivers that are different versions or releases for different operating systems: D-Link WDA-1320 Wireless G Desktop Adapter Driver 1.30 CustomAction ConfigureComPlusInstall returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox). WDDriveUtilitiesSetup_for_web_2.0.0.48 don’t install. I have same problem. Users should download Acronis True Image for Western Digital to back up their drives.) I have this same problem – can’t install WD Backup on my Windows 10 laptop even though WD Drive Utilities and WD Security installed okay. WD Backup seems to be installing, and when I try to backup, it cannot find the WD drive. WD Backup will not install on a PC running Windows 10. Installation was not able to complete. Attach the power supply cable. The supported versions of the Mac operating system are 10.9 to 10.15.To know how to download and install the WD Discovery application on your Mac … WD Backup. What’s the problem? I too just bought a new laptop with Windows 10 home on it and could not get WD Backup to install. This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. Select Device Manager. Installing a WD hard drive takes just a few simple steps. Data Lifeguard Tools software (Acronis True Image WD Edition and the WD diagnostic tool) SATA or PATA user manual; Open your computer. Security & Drive Utilities have loaded fine, but Backup will not install. WD Backup. I didn’t receive any error or notification when I install/run WD Drive Utilities, but it isn’t installed…. Pedro Pico, Windows may be preventing WD Software from functioning properly. If you have more than one supported My Passport drive connected to your computer, select the one that you want to check. If you don’t have a drive to install Linux to, use virtual machine as an interface for it. When your computer cannot detect or read your WD hard drive, you can first try to change the USB cable and connect it with another USB port or new PC to see if the drive can be read or not. The WD Drive Utilities software is installed along with WD Discovery. Description: WDDriveService.exe is not essential for Windows and will often cause problems. ConfigureComPlusInstall: Error 0x8004e00f: Failed to verify applications Secure the drive with the four screws provided. Attached WD external drives will be automatically recognized by WD Discovery due to the installed of WD Drive Utilities. Page 52 Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 10. Powered by Discourse, best viewed with JavaScript enabled, WD Software will not install, update, start or uninstall on a Windows PC. As soon as you double-click on the installer file, the WD Discovery software’s main window will appear on the screen. So I manually tried uninstalling the old version and it wouldn’t uninstall. WD SES. (Icons on home screen) but will not install WD Backup. Steps to update the drivers: Press Windows key + X key when you are at desktop. Wd My Passport free download - Recover My Files, My Movies, My WiFi Router, and many more programs I do this too: Windows System File Checker - The File Checker scans for corruptions in Windows system files and restore corrupted files. I tried the same thing with Norton. When WD external hard drive, USB or other brands of storage devices are not working or not responding to any operations in your PC, don't worry. Turned off firewall. I had versions of WD Smartware and WD Drive Manager that were uninstalled via the Windows Control Panel before installing the New My Book 8TB drive and its software. WD Security for Windows. If its a WD drive, try Mapping the drive in File Explorer. Click the Next option to view the Installation Type. Western Digital Discovery for Mac. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get applications collection If the WD drive is not seen, please refer to Answer ID 14925: Windows or macOS Cannot Find My Drive 8. They work. The easiest would be installing Linux to a secondary drive or virtual machine. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get collection Users should download Acronis True Image for Western Digital to back up their drives.) I did notice the install “looks” like it completes, but the services, like WD Backup Driver Helper" isn’t there. Do not use the WD Drive Utilities software for other manufacturers’ hard drives or WD hard drives that were not originally configured for the program. This update is only for products that originally shipped with WD SmartWare and will not function on previous generations of products. Search for your product and click Submit. All utilities are installed except WD Backup. Yesterday my PC broke. Hey there wacoachrusso, If the drive works fine on another system then I wouldn't think the problem is with the drive. Same here for latest Windows 10, 1809. Get utils for WD My Passport Drive. This feature makes HUTIL operating system independent and a better testing tool, in general, than those designed for use within Windows. The process known as WD Drive Service belongs to software WD Drive Utilities or WD SmartWare or WD Quick View or WD Security or WD Drive Agent or Western Digital Techologies by Western Digital Technologies (www.wdc.com) or Western Digital (www.wdc.com).. Attach the SATA or PATA interface cable (not included). Next, double-click the Western Digital application setup file that is displayed in the computer’s file management utility to view the Western Digital application Setup Wizard. Can you help me? With just one click of our new WD app, all your content is instantly displayed and organized so you can easily browse your photos, watch your videos, play your music and share it all with friends and family. WD Drive Utilities and WD Security were installed without problem and both programs recognize the drive, as does Windows “This PC.” I also tried turning off the antivirus and smart firewall from Norton Security before installing WD Backup – it still wouldn’t install. Description: WDDriveService.exe is not essential … - Please refer to Microsoft Article Fix problems that block programs from being installed or removed that corrrects issues on a Windows PC when there are issues installing, updating, starting or uninstalling WD Software. I’m very disappointed about this problem. WD Drive Utilities for Windows. Install the software on your system and manage the WD drive. Download WD Drive Utilities - Manage, tweak the functionality and diagnose potential problems you suspect with your Western Digital drive using this straightforward tool If you don't wish to run WD SmartWare or use the security features, you can disable the VCD following the steps below. I have two computers. Try it again maybe? I use Norton Cloud backup right now, but trying to get off the cloud. Update WD external hard drive driver to make it work. Use the Custom Install option to select the WD Drive Utilities software from the next page. Seems like a ton of people are encountering this problem on new Win 10 laptops. This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. Cd or USB drive free hard drive driver to make it work i too just bought a new laptop Windows. 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